Customer Service Associate – German Speaker

TalentPop App

Remote

CDI Remote Junior 🇬🇧 English

Zendesk Gorgias Shopify

Job description

About the role

TalentPop is seeking a bilingual Customer Service Associate who speaks German and English to join its global operations team. This remote position supports internal operations and the community by delivering professional, empathetic assistance across multiple channels.

Key responsibilities

Provide customer support via phone, live chat, and email.
Resolve inquiries accurately and efficiently.
Document all interactions in detail.
Escalate complex issues to relevant internal teams.
Represent TalentPop with professionalism and empathy.

Required profile

Minimum 1 year of experience in customer service, support, or helpdesk.
Professional fluency in both German and English.
Experience with Zendesk, Gorgias, Shopify, or similar platforms is a plus.
Strong communication, organization, and problem‑solving abilities.
Ability to work independently in a remote environment.

Required skills

Zendesk
Gorgias
Shopify

What we offer

Competitive compensation package with performance‑based bonuses.
Annual salary reviews.
Paid Time Off (PTO) and a monthly health stipend.
Permanent work‑from‑home setup.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec TalentPop App.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Le contrat proposé est un CDI.

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Published 3 months ago

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