Bilingual Customer Service Specialist (French/English)

TalentPop App

Remote

CDI Remote Junior 🇬🇧 English

Gorgias Zendesk Shopify

Job description

About the role

We are seeking a bilingual (French/English) Customer Service Specialist to join TalentPop App’s remote team. You will handle inbound voice, chat, and email inquiries, delivering exceptional support and ensuring customers feel heard and valued.

Key responsibilities

Provide assistance to customers via phone, live chat, and email.
Troubleshoot and resolve issues efficiently.
Personalize interactions to understand and meet customer needs.
Collaborate with teammates to continuously improve the customer experience.
Offer feedback to refine service processes and quality.

Required profile

At least 1 year of remote or online customer service experience.
Fluent in both French and English (written and spoken).
Strong communication skills and calm under pressure.
Experience with e‑commerce or CRM platforms is a plus.

Required skills

Proficiency with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

Competitive salary with annual increases.
Paid time off and monthly health stipend.
Performance bonuses.
Permanent work‑from‑home arrangement.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec TalentPop App.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Le contrat proposé est un CDI.

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Published 1 month ago

Expires 1 day from now

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