Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual Customer Support Representative to assist customers from French‑speaking regions. You will handle inbound calls and live‑chat inquiries, turning issues into positive experiences. The role is fully remote and focuses on delivering empathetic, solution‑oriented service.

Key responsibilities

• Deliver timely and friendly support in both French and English via calls and chat.
• Troubleshoot issues with a calm, solutions‑first approach.
• Accurately document all customer interactions.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• 1+ year of remote/online experience in customer service.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication in French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Permanent work‑from‑home setup.
• Competitive pay reviewed annually.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture that values growth, accountability, and connection.