Client Services Officer (Bilingual English/French)

About the role

The Operations Department is seeking a Client Services Officer on a permanent contract to join its dynamic team in Tunis. You will be the primary point of contact for insured clients, handling inquiries via phone, email, or live chat, and supporting them throughout the life of their insurance contracts.

Key responsibilities

• Advise and assist insured clients across all communication channels, manage benefit payments and ensure high‑quality responses.
• Handle calls from beneficiaries and health professionals, providing information on coverage and daily care support.
• Perform administrative tasks such as contract registration, cancellations, contribution collection, reimbursement processing, and file updates.
• Maintain customer relations by delivering clear information on policy coverage, reimbursements, and contract modifications, without any prospecting or sales activities.

Required profile

• Bachelor’s degree (experience in insurance is a plus).
• Fluent in both English and French.
• Excellent interpersonal and customer‑service skills, with a collaborative mindset.
• Methodical, organized, and able to meet processing quality, volume, and deadline targets.

What we offer

• On‑site training and comprehensive support with professional tools.
• Opportunities for growth in a versatile role.
• 100% healthcare insurance coverage for you and your family.
• Performance bonus up to 13.3% of gross annual salary plus a company‑performance bonus.
• Free transport service for commuting, meal and transportation allowances.
• Flexible work arrangements: variable hours and up to two remote work days per week.