Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers via voice calls and live chat. You will use your fluency in French and English to turn customer frustration into satisfaction while working in a fast‑paced, digital‑first environment.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is advantageous.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Permanent work‑from‑home setup.
• Competitive pay, reviewed annually.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance bonuses based on KPIs.
• A team culture that values growth, accountability, and connection.