Bilingual French-English Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will assist customers through chat and email, delivering clear, timely solutions and ensuring a positive experience.

Key responsibilities

• Provide professional support in French and English via chat and email.
• Handle customer inquiries, order issues, and general concerns.
• Troubleshoot problems and deliver accurate resolutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent written and reading French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Organized, reliable and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote employment.
• Competitive salary with annual performance‑based increases.
• Paid time off, health/dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.