Customer Support Specialist

indrive

🇬🇧 English

CRM systems

Job description

Key responsibilities

Respond to phone calls, emails, and chat messages.
Resolve customer issues quickly and efficiently.
Process returns, exchanges, and handle complaints.
Maintain records of each customer interaction.
Update customer information in the CRM system.
Collect and forward customer feedback to relevant departments.
Inform customers about the status of their inquiries.

Required profile

Excellent oral and written communication in English, French, and Arabic.
Polite and professional dialogue skills.
Ability to handle large volumes of information.
Attention to detail and accurate documentation.
Proficiency with PC and basic office programs.
Experience working with CRM systems and specialized software.

Required skills

CRM systems
PC usage
Office software (e.g., Word, Excel)

Questions fréquentes

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Source : ats:pinpoint

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Published 1 week ago

Expires 1 month from now

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