Customer Support Specialist

inDrive · Tunis

🇬🇧 English

CRM systems

Job description

About the role

We are looking for a proactive Customer Support Specialist to join our Customer Service and Experience team in Tunisia. In this role you will be the first point of contact for our customers, handling inquiries across multiple channels and ensuring a smooth, satisfactory experience.

Key responsibilities

Answer phone calls, emails, and chat messages from customers.
Resolve customer issues quickly and efficiently.
Process returns, exchanges, and handle complaints.
Maintain accurate records of each interaction.
Update customer information in the CRM system.
Collect and forward customer feedback to relevant departments.
Inform customers about the status of their inquiries.

Required profile

Excellent oral and written communication skills in English and French.
Polite and professional dialogue with customers.
Ability to manage large volumes of information.
Strong attention to detail and accurate documentation.

Required skills

Proficiency with PC and basic office programs (e.g., Microsoft Office).
Experience using CRM systems and other specialized software.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec inDrive.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Tunisia.

Salary: French-English Customer Support Associate Based on 10 job offers in Tunisia

Salaries by job title

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

💬 Chat with us on Telegram

Published 3 months ago

10 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

inDrive

Tunis

Related job offers

Emplois à Tunis Métier : Call Centers & Telesales