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Customer Support Specialist
inDrive · Tunis
Description du poste
About the role
We are looking for a proactive Customer Support Specialist to join our Customer Service and Experience team in Tunisia. In this role you will be the first point of contact for our customers, handling inquiries across multiple channels and ensuring a smooth, satisfactory experience.
Key responsibilities
- Answer phone calls, emails, and chat messages from customers.
- Resolve customer issues quickly and efficiently.
- Process returns, exchanges, and handle complaints.
- Maintain accurate records of each interaction.
- Update customer information in the CRM system.
- Collect and forward customer feedback to relevant departments.
- Inform customers about the status of their inquiries.
Required profile
- Excellent oral and written communication skills in English and French.
- Polite and professional dialogue with customers.
- Ability to manage large volumes of information.
- Strong attention to detail and accurate documentation.
Required skills
- Proficiency with PC and basic office programs (e.g., Microsoft Office).
- Experience using CRM systems and other specialized software.
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Salaire : French-English Customer Support Associate Sur la base de 10 offres en TunisieSalaires par métier
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inDrive
Tunis
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