Bilingual German/English Customer Service – 100% Remote

About the role

Join a dynamic team providing top‑tier support to a diverse customer base. As a bilingual German/English Customer Service Representative, you will work entirely from home, handling inbound calls, chat, and email inquiries while delivering fast, friendly solutions.

Key responsibilities

• Assist customers via phone, live chat, and email in German and English.
• Troubleshoot issues and provide prompt resolutions.
• Personalize interactions to understand and meet customer needs.
• Collaborate with teammates to continuously improve the customer experience.
• Offer feedback to refine service processes and quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken German and English.
• Excellent verbal and written communication skills.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Competitive salary with annual increases.
• Paid time off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent 100 % remote work arrangement.