Resource Planning & CSO Support Leader

About the role

Tetra Pak is looking for a Resource Planning and CSO Support Leader to lead a team of Resource Planners and Service Administrators across African markets in the EMEA region. The role leads geographically dispersed teams, drives operational excellence, supports business transformation and ensures world-class customer service delivery, from planning and service invoicing. The position is based in Johannesburg, Tunis, Cairo or Lagos.

Key responsibilities

• Lead, coach and develop teams of Resource Planners and Service Administrators, foster a high-performing culture and build talent and succession plans.
• Ensure field forces have the right competencies and maximise chargeable utilisation.
• Lead forecasting, scheduling, workload balancing and capacity management.
• Ensure efficient service administration, cost control and timely, accurate invoicing, covering Planning, Execution, Quality and Service-to-Invoice.
• Drive process standardisation, compliance, continuous improvement and performance monitoring through KPIs and visual management.
• Support deployment of business tools such as FSM and SAP S/4HANA or ECC, and strengthen collaboration with CSO, Market Operations and Projects.

Required profile

• Bachelor's degree in Business, Engineering, Operations or a related field.
• Proven experience leading teams remotely and in people leadership and coaching.
• Background in resource planning, service operations and service administration.
• Experience driving process improvement and transformation initiatives.
• Fluent English (written and spoken) is mandatory; French and/or Arabic is highly desirable.
• Up to 20% business travel required.

Required skills

• Advanced knowledge of Excel, SAP and FSM systems is an advantage.
• Analytical, stakeholder management, communication and negotiation skills.

What we offer

• A variety of challenges with opportunities for development and training in a global landscape.
• A culture of innovation driven by industry experts.
• Equal opportunity employment valuing diversity and inclusion.
• Competitive compensation and benefits with flexible working arrangements.