Shelter Assistant

About the role

The International Organization for Migration (IOM) is looking for a Shelter Assistant in Tunis. Working under the overall supervision of the Senior Protection Coordinator and the Protection Officer, and directly under the Senior Protection Associate, the post holder ensures the daily management and coordination of assigned shelters and follow-up with beneficiaries, and acts as the general point of contact for IOM's on-site intervention.

Key responsibilities

• Monitor and ensure project activities run according to the set schedule and guidelines, and lead shelter administration.
• Conduct regular assessments, carry out monitoring, and submit progress reports while complying with the Mission's policies, procedures and IOM's Standards of Conduct.
• Coordinate the reception and identification of beneficiaries, brief them on assistance and rules, monitor compliance with shelter rules, prepare rooms, ensure kits are available and distributed, and take daily rolls.
• Ensure the shelter stays operational, supervise hygiene and cleaning, and report issues.
• Check shelter infrastructure daily, report security risks, and coordinate safety incidents and emergency evacuations.
• Manage shelter information, including data collection on activities and service provision, and share information with beneficiaries, on-site actors and stakeholders.
• Encourage beneficiary participation and inclusion of women, unaccompanied migrant children, persons with specific needs and people with disabilities in decision-making.

Required profile

• High school diploma with three years of relevant work experience, or a bachelor's degree from an accredited university with one year of experience in operations, migrant assistance and humanitarian work.
• Previous experience in a similar position.
• Fluency in Arabic, English and French (oral and written).
• Willingness to travel and work under difficult conditions.

Required skills

• Excellent communication and negotiation skills, efficiency and flexibility.
• Ability to work with minimal supervision and to meet deadlines under pressure.
• Experience in a multicultural environment.
• Proficiency with commonly used IT equipment and software.