QLS Project Coordinator

About the role

The QLS Project Coordinator reports to the Operations Manager and is part of Questel's Language Solutions Team. The role supports an external customer through direct assistance, focusing on administrative support in the e-commerce domain.

Key responsibilities

• Manage and coordinate order processing, including approvals, tracking, inventory levels and escalations
• Ensure timely delivery of products, materials and services across Sales, Marketing and Customer Support
• Act as main point of contact between internal stakeholders and external vendors for order inquiries
• Maintain accurate, up-to-date data in operational systems and catalogs
• Support webstore promotions linked to business initiatives and gather feedback to improve processes
• Manage vendor relationships and monitor production, fulfilment and distribution quality
• Monitor inventory and coordinate with vendors on printing initiatives
• Work with warehouse and support teams on delivery inquiries and escalations
• Execute monthly order reports and support special projects and process improvements

Required profile

• Bachelor's degree or equivalent work experience
• Previous internship or experience in a fast-paced office, preferably in e-commerce
• Fluent in English; fluency in another language is preferred but not required
• Able to handle frequent changes, delays and interruptions, and to work independently with minimal supervision

Required skills

• Proficiency in all Microsoft Office applications
• Strong written and oral communication, analytical and decision-making abilities