Customer CARE Specialist (French)
Vista · Tunis
وصف الوظيفة
About the role
We are looking for a French‑speaking Customer CARE Specialist to join VistaPrint’s global support team. You will provide courteous, multi‑channel assistance to small‑business customers, helping them resolve issues quickly and professionally.
Key responsibilities
- Handle inbound inquiries via phone, chat, email and emerging channels.
- Diagnose customer issues accurately and deliver solutions following defined procedures.
- Utilise internal systems and resources to respond to each request efficiently.
- Provide information and support to both internal and external stakeholders.
- Participate in cross‑functional meetings and communications to improve service delivery.
- Perform additional tasks as required.
Required profile
- Undergraduate degree or equivalent experience in Marketing or Business Administration (preferred).
- Strong command of French, both written and spoken.
- Minimum one year of experience in a customer service role.
- Experience in a multi‑channel support environment is a plus.
- Ability to multitask while maintaining high service quality.
Required skills
- Familiarity with graphic design software (preferred).
What we offer
- Remote‑first work model within an inclusive, award‑winning company.
- Opportunities for growth in a fast‑growing global organization.
- Collaborative and diverse team environment.
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Vista
Tunis
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