Junior Customer Support Specialist
Regnology · Gouvernorat Tunis
وصف الوظيفة
About the role
Join Regnology as a Junior Customer Support Specialist and start a long‑term career in regulatory reporting and risk solutions. You will receive structured onboarding, a dedicated buddy, and exposure to a global "Follow the Sun" support model.
Key responsibilities
- Learn Regnology’s regulatory reporting and risk solutions through a formal training plan.
- Handle first‑level client questions and functional inquiries, escalating complex issues.
- Investigate discrepancies in regulatory calculations under guidance.
- Gradually take on business‑rule and configuration troubleshooting, including reading logs and simple SQL queries.
- Collaborate with technical teams to resolve functional and technical issues.
- Contribute to internal knowledge bases and client‑facing documentation.
- Participate in cross‑functional initiatives to improve support processes.
Required profile
- Background in Finance, Accounting, Economics or a related field.
- Strong willingness to learn banking regulations and reporting standards.
- Ability to work in an international, multi‑time‑zone team.
- Good communication skills and a customer‑focused attitude.
Required skills
- SQL (basic queries)
What we offer
- Flexible, innovative work environment.
- Clear career path from Junior Support Specialist to senior roles.
- Mentorship from experienced colleagues.
- Opportunities to develop both functional and technical expertise.
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في تونس.
الراتب: French-Speaking Customer Support Specialist (Remote) استنادًا إلى 6 عرض عمل في تونسالرواتب حسب المهنة
- Team Leader (m/f) - Vilanova Beja Jardim 28
- Technicien de Maintenance industrielle 14
- Responsable maintenance 11
- Responsable Ressources Humaines 11
- French-English Customer Support Associate 10
- Remote French Bilingual Customer Support Representative 10
- Technicien maintenance industrielle 9
- Assistante administrative 9
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Regnology
Gouvernorat Tunis
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