Junior Customer Support Specialist
Regnology · Gouvernorat Tunis
Job description
About the role
Join Regnology as a Junior Customer Support Specialist and start a long‑term career in regulatory reporting and risk solutions. You will receive structured onboarding, a dedicated buddy, and exposure to a global "Follow the Sun" support model.
Key responsibilities
- Learn Regnology’s regulatory reporting and risk solutions through a formal training plan.
- Handle first‑level client questions and functional inquiries, escalating complex issues.
- Investigate discrepancies in regulatory calculations under guidance.
- Gradually take on business‑rule and configuration troubleshooting, including reading logs and simple SQL queries.
- Collaborate with technical teams to resolve functional and technical issues.
- Contribute to internal knowledge bases and client‑facing documentation.
- Participate in cross‑functional initiatives to improve support processes.
Required profile
- Background in Finance, Accounting, Economics or a related field.
- Strong willingness to learn banking regulations and reporting standards.
- Ability to work in an international, multi‑time‑zone team.
- Good communication skills and a customer‑focused attitude.
Required skills
- SQL (basic queries)
What we offer
- Flexible, innovative work environment.
- Clear career path from Junior Support Specialist to senior roles.
- Mentorship from experienced colleagues.
- Opportunities to develop both functional and technical expertise.
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Salary: French-Speaking Customer Support Specialist (Remote) Based on 6 job offers in TunisiaSalaries by job title
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- Technicien maintenance industrielle 9
- Assistante administrative 9
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Published 1 month ago
Expires 1 week from now
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Regnology
Gouvernorat Tunis
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