Work-from-Home Customer Support – French Speaking

About the role

We are seeking a French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them resolve technical or order‑related issues while delivering a friendly, solution‑focused experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of each interaction in our CRM system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with teammates and other departments to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑oriented attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑focused team culture.