Trust and Safety Analyst

About the role

The Trust and Safety Analyst safeguards platform integrity and user well‑being by detecting, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy, identifying gaps and proposing actionable updates.
• Collaborate with Product and Engineering to improve detection tools and reduce harmful content at scale.
• Analyze data to uncover new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority issues, law‑enforcement requests, and legal inquiries.

Required profile

• Minimum 3 years of experience in Trust & Safety, Risk Operations, or Intelligence Analysis within tech/social media.
• Strong emotional intelligence and self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication and the ability to explain complex policy decisions.
• Proven ability to make rapid, high‑stakes decisions under pressure.

Required skills

• Salesforce
• Jira
• Tableau
• Looker
• SQL (basic)

What we offer

• Fully remote work environment with worldwide reach.
• Opportunity to shape policy and product decisions for a global platform.
• Collaborative cross‑functional teams focused on user safety.