Content Moderator (Trust and Safety Specialist)

About the role

The Content Moderator (Trust & Safety Specialist) ensures that user‑generated content complies with platform policies, legal standards, and community expectations. Working remotely, you will protect the online environment by reviewing text, images, and videos, and taking decisive action on violations.

Key responsibilities

• Review and act on reported content across text, image, and video formats, focusing on high‑priority queues and edge cases.
• Monitor daily queues to detect emerging abuse patterns and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions and participate in calibration sessions.
• Investigate removal or suspension cases, handling reinstatement requests with fairness and due process.
• Serve as the designated responder during “red alert” incidents such as graphic live‑streamed events or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety operations, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional nuances, cultural sensitivities, and the ability to differentiate hate speech from protected political expression.
• Track record of maintaining quality metrics while processing high volumes (80‑100+ pieces per hour).

Required skills

• Proficiency with moderation platforms such as Hive, Besedo, and Salesforce.
• Competent use of Google Workspace tools.