Reservations Clerk

About the role

The Reservations Clerk processes all reservation requests, changes, and cancellations received via phone, fax, or mail. This role ensures guests receive accurate information on room types, rates, and policies while providing excellent customer service.

Key responsibilities

• Process reservation requests, changes, and cancellations and verify room availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Document special requests and accommodate guest needs.
• Input reservation data, including special room types and rates, into the reservation system.
• Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
• Maintain confidentiality, protect company assets, and ensure guest privacy and security.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work or supervisory experience required.
• Ability to lift and move objects up to 10 pounds without assistance.

Required skills

• Clear and professional communication skills.
• Proficiency in using reservation software and basic computer operations.