Reservations Clerk
Sheraton Hotels & Resorts · Tunis
Job description
About the role
The Reservations Clerk processes all reservation requests, changes, and cancellations for the hotel. The role involves direct interaction with guests via phone, fax, or mail, ensuring accurate booking information and excellent service.
Key responsibilities
- Process reservation requests, changes, and cancellations, verifying room availability and rates.
- Explain guarantee, special rate, and cancellation policies to callers and document special requests.
- Input reservation data into the system, including complimentary rooms, employee discounts, and wholesale rates.
- Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
- Maintain professional appearance, protect confidential information, and comply with company policies.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- No supervisory experience, license, or certification required.
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Published 6 hours ago
Expires 1 month from now
7 views · 0 interested
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Sheraton Hotels & Resorts
Tunis