Clerk - Reservations

About the role

The Reservations Clerk processes all reservation requests, changes, and cancellations received by phone, fax, or mail. The role involves identifying guest needs, verifying availability, and ensuring accurate entry into the reservation system while providing excellent customer service.

Key responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs, determine appropriate room type, and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Document special requests and answer questions about property facilities and services.
• Input data into the reservation system, including special room types and rates.
• Follow sales techniques to maximize revenue and proper escalation procedures for guest concerns.
• Maintain professional appearance, confidentiality, and compliance with company policies.

Required profile

• Education: High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.