Renewals Associate

About the role

ITRS, a provider of automated IT observability solutions, is looking for a proactive, customer-centric Renewals Associate in its Renewals Operations department in Tunis. Reporting to the Renewals Team Manager, the role manages subscription renewals for customers across the DEM and Observability value streams, building long-term client relationships that drive retention and growth.

Key responsibilities

• Engage proactively with customers to secure multi-year renewals and minimise attrition
• Identify upsell and cross-sell opportunities and collaborate with the sales team to maximise revenue
• Coordinate with Sales Operations, Sales, Customer Success and Finance to ensure accurate pricing and contract terms
• Leverage AI tools to streamline renewals and support the go-to-market strategy
• Prepare renewal status updates and performance metrics, and support process automation projects
• Create renewal quotes, contracts and invoices using CPQ tools
• Maintain renewal records in CRM systems (Salesforce and Uptrends Admin)
• Ensure compliance with company policies and renewal best practices, and keep process documentation clear

Required profile

• Bachelor's degree in Business, Finance, Operations or a related field
• 3+ years in renewals, account management, customer success or another customer-facing role
• Experience with subscription-based or SaaS businesses
• Fluency in written and spoken French and English (C1-C2)
• Ability to work independently at pace on multiple deals at once

Required skills

• Proficiency in Excel and data analysis and reporting
• Data visualisation tools such as Tableau or Power BI (preferable)
• CRM tools (Salesforce) and knowledge of CPQ tools
• AI tools, ideally including Claude

What we offer

• Group health insurance
• Meal vouchers
• Performance and referral bonuses
• Buy and Sell holiday
• Training reimbursement