Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in French‑speaking regions. You will handle voice calls and live‑chat interactions, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in French and English via phone and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Document all interactions accurately in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Ability to work independently in a fast‑paced, digital environment.
• Calm and solution‑focused under pressure.
• Reliable internet connection (≥25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Familiarity with CRM and e‑commerce platforms.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture that values growth, accountability, and connection.