Outbound Sales Advisor - English Speaker (Evening Shift)

About the role

Pens.com is looking for an Outbound Sales Advisor in Tunis, reporting to the Contact Centre Manager. You will sell a range of National Pen products to existing customers by calling them on a pre-loaded workflow, providing excellent service and building long-term relationships. The position is on an evening shift.

Key responsibilities

• Call existing customers using a pre-loaded workflow and generate increased sales
• Manage a database of unassigned accounts with associated sales revenue and KPI targets
• Handle customer issues efficiently, inform customers of new products and maintain high customer care standards
• Ensure order and customer details are correctly uploaded to the system
• Achieve weekly individual sales, call and revenue targets
• Attend weekly team catch-up meetings and share ideas and sales techniques
• Maintain up-to-date product and process knowledge through ongoing training, support and coaching
• Carry out other duties or projects as directed by senior management

Required profile

• Fluent in English
• Ideally at least 1 year of sales experience, with an understanding of building relationships with key decision-makers
• Passionate about customer service and managing customer expectations
• Excellent communication and negotiation skills, able to handle objections professionally
• Self-starter with strong interpersonal, listening and questioning skills

Required skills

• Strong experience with Microsoft Office and Excel, and other systems
• Highly organized, detail-oriented and able to multitask
• Goal-oriented and results-driven

What we offer

• Shuttle service for a stress-free commute
• Comprehensive health insurance
• Daily meal vouchers
• Referral bonus program
• Continuous training, e-learning platforms and development programs