Help Desk Technician – Technical Support
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Job description
About the role
We are seeking a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them, ensuring client satisfaction and protecting the company’s reputation.
Key responsibilities
- Respond to user inquiries regarding hardware, software, and mobile device issues.
- Diagnose and resolve basic technical problems remotely or on‑site.
- Maintain documentation of incidents and solutions.
Required profile
- Proven experience in a help desk or customer support role.
- Strong communication skills in English and a patient, customer‑oriented attitude.
- BSc/BA in IT, Computer Science or a related field.
Required skills
- Working knowledge of office automation products.
- Familiarity with databases.
- Experience with remote control tools.
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