Help Desk Technician (Part‑time)
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Job description
About the role
We are seeking a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
Key responsibilities
- Respond to user queries and provide timely technical support.
- Diagnose and resolve basic issues on computers, mobile devices and other tech products.
- Use remote control tools and office automation products to assist users.
Required profile
- Proven experience as a help desk technician or similar customer support role.
- Strong communication skills and a customer‑oriented attitude.
- Ability to stay calm and patient when dealing with difficult customers.
- BSc/BA in IT, Computer Science or a relevant field.
Required skills
- Working knowledge of office automation products.
- Familiarity with databases and remote control tools.
- Good understanding of computer systems and mobile devices.
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