French-English Customer Support Associate

About the role

We are looking for a proactive French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via voice calls and live chat, delivering friendly, accurate assistance in both languages.

Key responsibilities

• Provide timely support in French and English through phone and chat channels.
• Troubleshoot customer issues, guide them step‑by‑step, and ensure successful resolution.
• Log every interaction accurately in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth and human connection.