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This job expired on 19/07/2026. It no longer accepts applications.
Customer Support Specialist
DNEXT Intelligence SA · Sousse
Job description
About the role
DNEXT is seeking a detail‑oriented Customer Support Specialist to be the first point of contact for users of its SaaS‑based market analysis platform. You will handle client inquiries, troubleshoot issues, and ensure a high level of customer satisfaction.
Key responsibilities
- Respond promptly to customer emails in clear, professional English.
- Troubleshoot and resolve client issues, escalating complex cases to data analysts or developers.
- Participate in team calls when needed to clarify client needs.
- Document and report platform bugs to the development team.
- Follow up on bug resolutions and keep clients informed.
- Contribute to internal knowledge bases and share insights from client interactions.
Required profile
- Fluent written and spoken English.
- Strong communication and problem‑solving abilities.
- Experience in customer support or client‑facing roles, preferably in a SaaS environment.
- Attention to detail and ability to work collaboratively with cross‑functional teams.
Required skills
- Basic scripting knowledge in Python.
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DNEXT Intelligence SA
Sousse
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