Customer Service Manager AME & CIS

About the role

We are looking for a customer‑focused supply‑chain professional to lead end‑to‑end order‑to‑cash activities across Africa, the Middle East and CIS markets. The role sits within the Supply Chain team and acts as the primary contact for distributors, customers and commercial stakeholders.

Key responsibilities

• Manage the full order‑to‑cash process, including order entry, shipment coordination and invoicing.
• Coordinate export documentation and cross‑border shipments, ensuring compliance with trade and customs regulations.
• Partner with planning, logistics, warehousing and sales teams to optimise service performance.
• Monitor and report on customer service and supply‑chain performance metrics.
• Handle customer complaints and product claims, driving timely investigation and resolution.

Required profile

• Strong experience in customer service, supply chain, logistics or export operations.
• Proven ability to manage multiple priorities and stakeholders across different countries.
• Fluency in English and French to support a diverse customer base.
• Experience working with ERP systems and maintaining data accuracy.
• Customer‑centric mindset with strong problem‑solving skills.