Credit Collection – English Speaker (Day Shift)

About the role

Pens.com is looking for an English‑speaking Credit Collection Specialist to join its Tunis office on a day‑shift schedule. You will manage a high‑volume, low‑value ledger, reduce ageing, and document disputes while maintaining a professional and courteous approach with customers.

Key responsibilities

• Handle high‑volume/low‑value ledger accounts to meet DSO and collection targets.
• Make daily outbound calls using an automated dialing system and log all activities.
• Document customer comments, payment dates, and dispute details.
• Forward required paperwork to customers and support the cash‑application team.
• Report problem accounts to the line manager for resolution.

Required profile

• At least 1 year of experience as a Collection Specialist or in a similar role.
• Knowledge of billing procedures, collection techniques, and debt‑collection laws.
• Strong patience, stress‑management ability, and excellent written and spoken English.
• Ability to work independently and meet targets.

Required skills

• Proficiency with MS Office.
• Working knowledge of databases.

What we offer

• Shuttle service for stress‑free commuting.
• Comprehensive health insurance.
• Daily meal vouchers.
• Referral bonus program.
• Access to continuous learning and development resources.