Chargé(e) de Call Center Préventif

About the role

The Preventive Call Center Officer will work under the supervision of the Director of Collections at Microcred SA. The role focuses on contacting clients by phone to remind them of upcoming payment deadlines and to manage early payment issues.

Key responsibilities

• Make telephone reminders to clients before and around their payment due dates.
• Handle clients with early payment delays according to action plans defined by the Collections department.
• Verify and update client contact information in the database.
• Participate in collection campaigns and ad‑hoc actions organized by the Collections department.

Required profile

• Bachelor’s degree (Bac+3) in Management, Finance, Commerce or Accounting.
• Previous experience in customer service, call centre or collections is an advantage.
• Excellent communication skills and comfort speaking on the phone.
• Strong persuasion, listening and negotiation abilities.
• Rigorous, organized and able to work towards quantitative targets.
• High integrity, confidentiality and adherence to procedures.

Required skills

• Proficiency with standard computer and office software.