Reservations Clerk
Sheraton Hotels & Resorts · Tunis
Description du poste
About the role
The Reservations Clerk processes all reservation requests, changes, and cancellations received via phone, fax, or mail for a Sheraton hotel in Tunis. The role involves ensuring accurate room allocation, explaining policies, and delivering excellent guest service.
Key responsibilities
- Process reservation requests, changes, and cancellations, verifying room availability and rates.
- Explain guarantee, special rate, and cancellation policies to callers and document special requests.
- Input reservation data, including special room types and rates, into the reservation system.
- Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- Ability to lift and move objects up to 10 pounds without assistance.
- Professional appearance, confidentiality, and adherence to company policies.
Required skills
- Clear and professional verbal communication.
- Basic computer usage for data entry in reservation systems.
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Sheraton Hotels & Resorts
Tunis