Reservations Clerk

About the role

The Reservations Clerk processes all reservation requests, changes, and cancellations received by phone, fax, or mail. This position ensures guests receive accurate information on room types, rates, and hotel policies while delivering courteous service.

Key responsibilities

• Identify guest reservation needs, verify room availability and rates, and input reservations into the system.
• Explain guarantee, special rate, and cancellation policies to callers and accommodate special requests.
• Handle complimentary rooms, employee discounts, travel agent rates, and wholesale reservations by applying correct codes.
• Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
• Maintain confidentiality, protect company assets, and uphold professional appearance and conduct.
• Provide clear, professional telephone etiquette and assist guests with disabilities.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work or supervisory experience required.
• Ability to lift and move objects up to 10 pounds without assistance.
• Commitment to company policies, quality standards, and a collaborative team environment.