Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer support team. You will assist customers from French‑speaking regions via phone and live chat, turning issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document every interaction in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and empathy.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and verbal communication in both French and English.
• Ability to stay calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Reliable internet connection and a quiet workspace for calls.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture that values growth, accountability, and connection.