Front Office Manager

About the role

TUI Hotels & Resorts is looking for a Front Office Manager for its TUI BLUE Manar hotel in Tunisia. The manager oversees the daily operations of the Front Office Department, manages and develops the reception team, ensures efficient check-in and check-out procedures, supervises reservations and guest relations, and works closely with other departments to deliver a smooth guest experience.

Due to local employment restrictions, only local candidates with the right to live and work in Tunisia will be considered. Applications close on 20 November 2026.

Key responsibilities

• Oversee the daily operations of the Front Office Department
• Manage and develop the reception team
• Ensure efficient check-in and check-out procedures
• Supervise reservations and guest relations
• Maintain high standards of service quality and guest satisfaction
• Work with other departments to ensure a memorable guest experience

Required profile

• Previous experience in Front Office operations is mandatory; supervisory or managerial experience preferred
• Strong leadership and team management skills, with excellent communication and interpersonal skills
• Good knowledge of Front Office procedures, reservation systems and hotel operations
• Fluency in French and English; German is an advantage
• Local candidate with the right to live and work in Tunisia

Required skills

• Practical experience with Lightresa and Opera Cloud systems (essential)
• Ability to handle guest complaints and conflicts calmly and professionally

What we offer

• A competitive salary package with meals and soft drinks during working hours
• Paid training days and free access to the TUI Learning Hub, TUI Skills Academy and language lessons
• Contract provided in line with local legislation and the entity of employment
• Development opportunities, international projects and a global professional network