FinOps Operator – Accounts & Wallets Management

About the role

The FinOps Operator – Accounts & Wallets Management ensures the accuracy, integrity, and reliability of Ooredoo Fintech’s financial operations related to wallets, accounts, and transaction flows in the Tunisian market. You will work closely with Finance, Operations, Compliance, IT, and Product teams to resolve financial incidents and meet regulatory and internal control requirements.

Key responsibilities

• Perform daily, weekly and monthly reconciliation of wallets, bank accounts, ledgers and payment transactions.
• Validate settlement amounts, transaction counts, fees, reversals and outstanding balances.
• Monitor end‑to‑end transaction flows, identify failed or duplicate transactions and escalate exceptions.
• Investigate and resolve reconciliation gaps, financial discrepancies and anomalies.
• Manage chargebacks, refunds, reversals and transaction disputes, coordinating with banks and payment partners.
• Prepare operational reports, reconciliation summaries and exception dashboards for management.
• Liaise with banks, payment processors, fintech partners and merchants to ensure smooth settlement processes.

Required profile

• Experience in settlement, reconciliation or financial operations within a fintech or banking environment.
• Familiarity with transaction monitoring and dispute resolution processes.
• Ability to work collaboratively with cross‑functional teams and external partners.

Required skills

What we offer

• Opportunity to work in a fast‑growing fintech environment.
• Collaboration with Finance, Operations, Compliance, IT and Product teams.
• Exposure to settlement, reconciliation and transaction monitoring in the Tunisian market.