Customer Service Support

About the role

Join Outsourcia’s Tunisian team as a Customer Service Support professional, providing seamless assistance to clients across multiple channels. You will act as the primary point of contact, delivering technical and post‑sales support while ensuring high levels of satisfaction.

Key responsibilities

• Deliver a seamless customer experience by handling inquiries remotely using the appropriate toolset.
• Promptly address questions, concerns, and provide post‑sales support to maintain satisfaction.
• Communicate technical information in clear, non‑technical language to customers.
• Present the value proposition of Outsourcia’s offerings to meet customer challenges.
• Collect and analyse customer feedback to improve processes and services.
• Follow up proactively after issue resolution to confirm continued satisfaction.
• Build a deep understanding of the technical aspects of the products and services offered.

Required profile

• Bilingual fluency in English (spoken and written) and French at C1 level.
• Proven experience in a similar customer service or technical assistance role.
• Strong customer‑focus with excellent interpersonal and communication skills.
• Ability to present information clearly and persuasively.
• Experience in sales or technical support within a comparable industry is preferred.