Customer Service Support

About the role

Outsourcia Group is expanding its telesales activity in Tunisia and is looking for a Customer Service Support professional to deliver a seamless customer experience. You will assist customers with inquiries, provide post‑sales support and help them understand technical aspects of our products, often using remote assistance tools.

Key responsibilities

• Respond promptly to customer inquiries, concerns and post‑sales issues, ensuring high satisfaction.
• Communicate technical information in clear, non‑technical language and demonstrate the value proposition of our offerings.
• Gather and analyse customer feedback to improve processes and services.
• Follow up with customers after issue resolution to confirm satisfaction.
• Develop a deep understanding of the technical features of the products or services.

Required profile

• Bilingual fluency in English (spoken and written) and French (C1 level).
• Previous experience in a similar customer‑service or technical‑assistance role.
• Strong interpersonal, communication and presentation skills.
• Customer‑focused attitude with a cheerful and confident demeanor.
• Proven ability to handle technical assistance and, preferably, sales in a related industry.