Retention Agent – French Market (Tunisia)

About the role

A leading company in Tunisia is seeking motivated Retention Agents with experience in the French market to maintain and strengthen client relationships, ensuring satisfaction and loyalty.

Key responsibilities

• Build and maintain strong relationships with clients through regular communication and excellent customer service.
• Understand clients' needs and provide solutions to meet their expectations.
• Collaborate with other teams to provide a seamless and positive experience for clients.

Required profile

• Fluency in French (written and spoken) is a must.
• Previous experience as a retention agent in the French market.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and negotiation abilities.
• Ability to work independently and in a team environment.
• Proven track record of meeting and exceeding targets.

What we offer

• Competitive salary and benefits package.
• Opportunities for growth and career advancement.
• A dynamic and supportive work environment.
• Training and development programs to enhance skills and knowledge.
• A chance to work with a diverse and international team.