Reservations Clerk

About the role

The Reservations Clerk processes all reservation requests, changes, and cancellations for Marriott properties in Tunisia. This full‑time position involves direct interaction with guests via phone, fax, or mail, ensuring accurate bookings and excellent service.

Key responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest needs, determine appropriate room type, and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Document special requests and accommodate guest preferences.
• Input reservation data, including complimentary rooms, employee discounts, and travel‑agent rates, using the reservation system.
• Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
• Maintain professional appearance, confidentiality, and compliance with company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to lift objects up to 10 pounds and perform basic physical tasks.
• Strong communication skills and professional telephone etiquette.