French Customer Support Specialist (Bilingual FR/EN) – Remote
TalentPop App · Sousse
وصف الوظيفة
About the role
TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring clear communication and a smooth experience for our users.
Key responsibilities
- Provide timely, professional support in French and English through chat and email.
- Assist customers with orders, inquiries, and general concerns.
- Troubleshoot issues and deliver accurate, written solutions.
- Document interactions and maintain precise records.
- Collaborate with teammates to uphold consistent, high‑quality service.
- Share feedback to improve processes and the overall customer journey.
Required profile
- Fluent reading and writing in both French and English.
- Minimum 1 year of customer service experience (e‑commerce a plus).
- Strong written communication and attention to detail.
- Organized, reliable, and able to manage multiple conversations simultaneously.
- Proactive, solution‑oriented mindset.
Required skills
- Experience with support platforms such as Zendesk.
- Familiarity with Gorgias.
- Knowledge of Shopify.
What we offer
- Permanent remote work arrangement.
- Competitive salary with annual performance‑based increases.
- Paid time off and holiday bonuses.
- Health and dental coverage or monthly health stipend.
- Opportunities for growth and career advancement.
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TalentPop App
Sousse
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