Design Advisor (English speaker)

About the role

As a Design Advisor you will work directly with customers to transform their ideas into high‑quality visual solutions. You will combine hands‑on creative design with expert consultation across multiple communication channels.

Key responsibilities

• Enhance existing customer designs and perform advanced customisations of Vistaprint templates.
• Lead scheduled design consultations, creating custom designs from scratch.
• Resolve sophisticated design‑related requests and support other design teams through written and verbal communication.
• Deliver a consistent, high‑quality customer experience via phone, video calls, email, chat, messaging, and support tickets.
• Collaborate with global design teams to share ideas, participate in critiques, and support different markets as needed.
• Stay up‑to‑date with emerging design tools, including AI‑driven workflows.

Required profile

• At least 1 year of professional graphic‑design experience or a strong portfolio demonstrating design fundamentals, typography, layout, and visual storytelling.
• Degree or diploma in Graphic Design or an equivalent qualification.
• Fluent English communication skills for client interaction.

Required skills

• Adobe Illustrator
• Adobe Photoshop
• Adobe InDesign

What we offer

• Opportunity to work with a global brand and diverse design community.
• Access to modern design tools and AI‑enhanced workflows.
• Collaborative environment that values creativity and customer success.