Customer Support Agent – North America (Evening Shift)

About the role

Goldstar is looking for a Customer Support Agent to serve the North American market from our Tunis office on an evening shift. You will be the primary point of contact for customers and sales teams, handling the full order lifecycle from inquiry to after‑sales support.

Key responsibilities

• Handle inbound and outbound communications via email, phone, and chat, ensuring timely and professional responses.
• Provide pre‑order assistance including pricing, quotations, product information, samples, and compliance queries.
• Manage post‑order activities such as order tracking, delivery issues, returns, and reverse‑logistics.
• Create and track tickets, service requests, and credit memos in internal systems.
• Escalate complex issues and collaborate with Sales, Production, Logistics, and other internal teams.
• Maintain accurate records of interactions, monitor SLAs, and contribute to CSAT and NPS targets.
• Comply with company policies, keep a clean workspace, and support ad‑hoc projects.

Required profile

• Strong written and verbal communication skills in English.
• Ability to manage multiple tasks, meet deadlines, and follow established procedures.
• Availability to work evening hours and handle both inbound and outbound communications.
• Attention to detail and commitment to delivering excellent customer experiences.

Required skills

What we offer

• Opportunity to work in a collaborative, growth‑focused environment.
• Exposure to cross‑functional teams and international customers.