Customer Support Agent (French & English, Part‑time, Remote)

About the role

SupportYourApp is looking for bilingual French‑English speakers to join its global customer support team. You will work remotely on night‑shift hours, providing assistance through chat, email and phone to users of various SaaS, software and hardware products.

Key responsibilities

• Handle inbound customer inquiries via chat, email and phone during designated night shifts.
• Troubleshoot basic hardware and software issues, especially charger‑related problems.
• Process refund requests and guide customers through the required steps.
• Document interactions accurately and follow established support processes.
• Escalate complex cases to senior teams when necessary.

Required profile

• Fluent in English and French (C1 level, spoken and written).
• Previous experience in customer support handling chats, emails and calls.
• Availability for 6‑hour night‑shift schedules on a part‑time basis.
• Strong attention to detail, proactive problem‑solving attitude and ability to work independently.

Required skills

• Hardware troubleshooting
• Software troubleshooting

What we offer

• Fixed part‑time schedule with two shift options (24 h/week or 30 h/week).
• Fully remote work with a stable internet requirement.
• Compensation paid in USD.
• Inclusive international environment and growth‑focused leadership.
• Referral rewards and a culture without time‑tracking requirements.