Customer Service (German/English) – 100% Remote

About the role

Join our TalentPop team as a bilingual Customer Service Representative, providing top‑tier support to German‑ and English‑speaking customers. This fully remote position lets you work from the comfort of your home while handling inquiries via phone, chat, and email.

Key responsibilities

• Respond to inbound customer contacts in German and English through voice, chat, and email.
• Troubleshoot issues quickly and deliver effective solutions.
• Personalise interactions to understand customer needs and build lasting relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback on processes and suggest enhancements to service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken German and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar support tools).
• Basic proficiency with CRM systems.

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly health stipend.
• Performance bonuses.
• 100 % remote, permanent contract.
• Technical setup requirements: PC/laptop with i5 processor and stable 25 Mbps internet connection.