Field Service Engineer – Lac 3
Knauf Tunisia · Sousse Metropolitan Area
وصف الوظيفة
About the role
Knauf Platres is seeking a Field Service Engineer to join its Tunisian team at the Lac 3 site. You will be responsible for ensuring the reliable operation of local IT infrastructure, supporting end‑users and maintaining a secure environment.
Key responsibilities
- Perform on‑site installations, repairs and maintenance of telecom and IT equipment.
- Conduct regular on‑site and remote checks to keep infrastructure, end‑user devices and networks secure and operational.
- Support the rollout of global IT projects and manage the lifecycle of local/regional IT assets.
- Maintain accurate service records, reports and documentation to meet regulatory and safety standards.
- Manage vendor relationships to ensure timely delivery and quality of hardware and services.
- Strengthen resilience through disaster‑recovery readiness, incident response and adherence to IT security standards.
- Act as an escalation point for business‑critical incidents.
Required profile
- Respectful attitude toward colleagues and a strong customer focus.
- Commitment to safety, sustainability and continuous personal development.
- Proven track record of delivering results in an IT or field‑service environment.
Required skills
- IT infrastructure maintenance
- Network troubleshooting
- Telecom equipment installation
- PC hardware and peripheral management
- IT asset management
What we offer
- Opportunity to work within a global manufacturing group.
- Inclusive, values‑led culture with focus on safety and development.
- Exposure to international projects and cutting‑edge technologies.
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Knauf Tunisia
Sousse Metropolitan Area