Customer Quality Engineer

About the role

We are looking for a Customer Quality Engineer to join our exporting industrial site in the Sahel region of Tunisia. You will act as the primary quality liaison with our automotive customers, ensuring that complaints are resolved promptly and that quality performance aligns with customer expectations.

Key responsibilities

• Serve as the main quality point of contact for customers.
• Manage customer complaints and lead 8D problem‑solving investigations.
• Track, analyse and report customer quality KPIs such as PPM, response time and recurrence rate.
• Prepare and lead customer quality audits and review meetings.
• Drive corrective and preventive actions based on customer feedback.
• Coordinate cross‑functional issues with Production and Supplier Quality teams.

Required profile

• Engineering degree in industrial, quality or a related field.
• Minimum 3 years of experience in a customer‑focused quality or quality engineering role.
• Advanced English proficiency, both written and spoken.
• Experience in the automotive industry is a strong plus.
• Excellent communication skills and confidence in customer‑facing situations.

Required skills

• 8D problem‑solving methodology.
• Root cause analysis techniques.
• Use of customer portals for complaint handling and reporting.

What we offer

• Company‑provided transport.
• Direct exposure to international customers and real responsibility.
• Work in an audited, international quality environment.
• Structured supply chain serving premium European customers.