Bilingual Customer Service Representative – 100% Remote

About the role

We are looking for a friendly, bilingual Customer Service Representative to join our TalentPop App team. You will provide high‑quality support to German‑ and English‑speaking customers via phone, chat, and email, all from the comfort of your home office.

Key responsibilities

• Handle inbound customer inquiries in German and English through voice, chat, and email.
• Troubleshoot issues quickly and deliver effective solutions.
• Personalize interactions to understand customer needs and build lasting relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken German and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar tools).

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly health stipend.
• Performance bonuses.
• 100 % remote, permanent work‑from‑home setup.