Technical Support Specialist (English & French)

About the role

Medius is looking for a bilingual Technical Support Specialist to be the primary point of contact for customers using its cloud‑based spend management platform. You will help clients resolve issues, navigate the solution, and ensure a smooth digital transformation experience.

Key responsibilities

• Serve as the daily contact for customers, coordinating with Level 2 and Level 3 support teams.
• Participate in bug‑bashing sessions for new releases and validate fixes.
• Document incidents, troubleshoot technical problems, and provide clear resolutions.
• Collaborate with product and engineering teams to relay customer feedback.
• Maintain knowledge of Medius’ spend management solutions and updates.

Required profile

• Strong analytical mindset with a customer‑focused attitude.
• Excellent communication skills in both English and French.
• Ability to work in a fast‑paced, digital environment and adapt to changing priorities.

Required skills

What we offer

• Opportunity to work with innovative AI‑driven finance technology.
• Collaborative, global team environment that values curiosity and growth.
• Access to continuous learning and professional development resources.